Thank you so much for the stairlift and expert installation. I am very pleased with the finished product. Mitchell was a delight to have around and very professional. I will feel confident to recommend your company to family and friends.
November 16, 2018
Very good service. I would recomend 101 mobility to anyone needing the services they provide
Dear Lisa, Your man from Bruno stairs service Sean Fields has done yesterday a wonderful job repairing the lifter,
I had told him that I will need to do the yearly service from now on. I hope that you will go along with my intension
of keeping the stair lift in good condition, I also told him no to forget about the washer retainer to hold one of the
roller bearing that has fell down from the bottom. In any case I give you and him 5 stars review. Regards...Francisco.
It is always easy to set an appointment for set up and removal of the ramp we order every summer. The office staff and installation crews are courteous and professional. What I appreciate most is that 101 Mobility staff stay in communication if anything differs with the schedule. It is crucial that our set and breakdown required schedules are met due to the facility event schedules.
Justin went above and beyond during the installation this year. We got new flooring in the area the ramp was going in since the last install. He purchased a small mat from Lowes; cut it up and glued the custom fitted mat pieces to the bottom of the ramp legs to make sure the metal legs would not damage the new luxury vinyl tile. Great job!
The vertical platform lift, VPL, was installed in my garage. The installers, Daniel and Sean, built a terrific deck to create access from the VPL into my new home. They were both friendly, helpful and dedicated to finishing the job in one day so I could use it that day.
The chair lift works great and has made my life more dueable . The owner stood behind everything she said, the man that put in chair done a great neat job and shweshowedd me all about the use of chair befibefort he left. The Plus's to this is it was 1/2the cost of others I talked with.
Working with the staff was very pleasant and they were all very helpful. The options and financial facts were variable and they helped me work through what was best for me, my husband and our situation. Very thankful they were available and close to us.
Before purchasing our chair lift, we investigated and talked to other company representatives for several months. As we analyzed the data collected, we decided our best option was to order the Bruno. The company rep was thorough in his explanation of the chair lift and answered all of our questions -treating us like his parents or a family member. No pressure to purchase his product; measured our space, gave us a quote and told us to think it over and give him a call and he would bring the chair lift and deliver it at our convenience. No pestering follow up calls-we called him several months later and set up an appointment for installation.
We anticipate many more years of use to give us access to our den which is located on our lower lever and to the remainder of our house on the upper level.
101 Mobility has good service during week-days. But on weekends and Holidays you leave the elderly and handicapped with the recording that you will "call back." If you cannot provide the service, you should have some arrangement with some independent technicians that you can give their emergency service numbers on the telephone when we call you.
Many thanks to the skilled professionals who helped with acquiring and installation of the ramp at our home! I honestly do not know how we would have progressed with my husband's injury without the ease of use that the ramp provided us. It has enabled us to make medical appointments, visit with friends and just get out of the house as we would like. Happy Holidays and much success in the coming year!
I am a former user of a Bruno Stair Chair before relocating to NC. The Bruno Co. Recommended 101 Mobility and after we met with another company, 101 was our 1st choice! From our 1st meeting with the Sales Rep to the final installation, the professionalism, care and kindness of every staff member was excellent!! I love my stair chair and the freedom it gives me to freely navigate the stairs safely!
If you need a stair chair or ramp, I highly recommend 101 Mobility to provide and install your Bruno Stair Chair or ramp!
A special thank you to Ms. Lisa, Owner, for your assistance!!
The Elite stair lift is perfect...exactly what we needed for my husband’s situation. It is so quiet and comfortable and the one his therapist and doctor recommended.
The support staff at 101 Mobility were some of the most helpful and courteous people I have ever dealt with. The installation by Michael was truly outstanding. He answered all our questions and provided great service. We highly recommend you!
I liked working with 101 Mobility very much and the products and service are great.
The one thing that has been a problem is not receiving monthly bills. From the beginning, I was expecting a monthly bill, which I didn't get. My payments and what I owed became confused. I also needed the bills for records. Everyone I spoke to on the telephone worked with me on this and were very nice, which I truly appreciated.
Thank you so much.
Your Rental program on the chair stair climber is a life saver. Installer and sales person were both prompt and professional. I have already recommended your service to my husband's Orthopedist and rehab staff at facility where he is presently. This stair climber lets him come home months sooner than would otherwise be possible.
We were impressed by the professionalism from the entire staff beginning with Lisa and Courtney setting up a time for an evaluation. Then Mike and Dalton were quick and professional when they came by to measure the stairs and give us a quote. They worked with us to make sure we got the product that we needed for my mom. The installation was relatively quick and painless and the stair lift was exactly what we needed. The only problem we had was that one of the remotes had a weird glitch in it that would not allow it to work if the battery cover was on. However, as soon as we called to tell someone about it, it was taken care of and we had a new remote by the end of the day.
Thank you, 101 Mobility
customer service was excellent. I had to make my initial inquiry by email because I was out of the country. I received an immediate and detailed response. From beginning to end everything was smooth and professional. I'd definitely recommend to friends and family.
Lisa Hill has been most helpful and professional from my first inquiry to her regarding a chair lift for my father up to and including working with my family following my father's sudden death only 5 days following installation of the lift. He never even used the lift, so Lisa was willing to work with us on a repurchase of the lift and converted to a rental arrangement so my Dad's wife could use the lift for a limited time.
Lisa also was quite knowledgeable about various options to consider when we initially discussed installing a chairlift. The technicians involved both with installation and removal of the lift were quite friendly and efficient.
This is a first rate company and I would use them in the future should a need arise.
Mobility 101 was amazing! From the office staff, billing, install, and uninstall they were all kind, understanding, helpful, and prompt. I only needed the chair lift for a week and a half for my elderly grandfather to visit. He couldn't have made his last trip east, to see my doctoral graduation, without Mobility 101. Pricing was reasonable, the process was easy, and Lakeesha (please forgive me if that's spelled wrong, I believe this was her name) was incredible and brilliant in customer service. I would recommend this company to anyone. As a nurse, I can't tell you that they were one of the most reliable and easy companies to work with during what could be a very stressful event.
Thank you all!!
I went to your Salisbury, NC location late in the day on Good Friday to inquire about a portable wheelchair ramp that I would need in order to bring my mother home from the nursing home on Easter Sunday. The employees were very helpful and friendly and rented me a ramp for a month, which helped me in deciding what size I need to purchase. One of the employees even dropped if off at my house for me on his way home. So I would say that the excellent customer service was what I appreciated the most, aside from the fact that you provide products that can't be readily found anywhere else in my town.
I called to ask about the Bruno Stair Lift for my husband. Lisa Hill was so helpful and made the process so easy, by getting people out to discuss options and measure. It was scheduled for a Wednesday installation but they were able to come on Monday. I called that morning to see if they could bring a walker for him to look at and hand rails for the bathrooms just in case he decided he wanted tem. He is extremely happy with all of the products and the work.
The installation crew was extremely professional and the stairlift has been a lifesaver for my wife.
After an extended hospital stay, Sarah could no longer walk, much less maneuver the stairs and all the bedrooms are on the second floor of our 2-story home.
She is very slowly recovering so the lease an was a perfect option for us because our hope is for a full recovery for her and a real possibility that we can discontinue the stairlift at some point in the future.
Thanks to all the staff in Salisbury for your professional service.
[FIRST NAME REMOVED] C [LAST NAME REMOVED]
101 Mobility is absolutely wonderful!! From the office staff to the technicians who come your home to install and/or service. If I had a question, they were more than helpful. If you need their products, this is the place to call for excellent service!!
I just want to tell you how wonderful your techs were. They were extremely nice, explained everything and did an excellent job! As we spoke, you knew how concerned we were with the width of the stairs. This was explained to them and they did everything they could to give us as much room as possible with the little room they had. Again an excellent job! Thank you for sending them and we would definitely recommend your company to others.
Jeff & Nell L.
Wanted to let you know how placed we are with the outstanding work the guys did in building and installing the lift system system. Their work ethic and craftsmanship were second-to-none. To you and your staff, I appreciated your patience and professionalism. You run a first-class business. Thanks so much and look forward to working with your company in the future.
I just wanted to leave you an email and let you know how awesome you and your team are! The guys did a beautiful job, I am still so impressed! Thanks so much for all of your help and being so great to work with.
Michael Long did a great job on the sales visit and installation. I met with representatives of two other companies and feel the most comfortable with Michael. He is knowledgeable about the vertical platform lift, works hard, and takes pride in his work. Michael, Shawn, and the other installers were polite and professional. Thank you.
Arrives as promised. Work was fast and professional. Ramp was much needed and performs very well.
Daniel and Sean did my installation. They a great job. They were very knowledgeable and explained everything to me. Answered all my questions. Very professional.
We are so happy with and grateful for your service in installing our metal ramp at the house. The first step was to have the length and angle measured — which really helped us envision the long run we have. The next step was a quick and skillful installation. All of this happened so soon after our contact. We were impressed with everyone who came here. The installation team (Casey and other one other gentleman) really know what they were doing and answered all our questions. Finally — the ramp is very sturdy and easy to walk on.
It was nice meeting Mike and Daniel. Thanks for sending professionals. Everything went good. Good crew, vey pleasant.
The entire staff is excellent. Courtney is so efficient coordinating Daniel to come for the quote then later with Daniel, Michael, Electrons and Brian Edes. I was especially impressed with Daniel and Michael installing the chairlift and explaining all details. They are amazing! Very professional and efficient. Also, Brian Edes did a great job. Excellent team work! I am advertising for you!
Michael Long did a wonderful job installing our wheelchair lift. I am very pleased with craftsmanship of the platform and staircase he and his team built. I also appreciate that he worked so hard to get it done in one day. He was very considerate of my time and space in th
Both Michael and Daniel (Service Techs) were curious, informative and professional. They exhibited concern for me. They also listened to what I had to say. They showed teamwork and organization. In the end, they made me feel like this task was about me and my well-being!! These two gentlemen are true examples of professionalism and what customer satisfaction is about. They definitely represent 101 Mobility well. I know now I chose the correct mobility solutions company. Thanks!
I wish to thank and compliment Daniel and Mike for the professional job of installing my chairlift and ramp. They showed up promptly at the scheduled time and went right to work with the installation. For the first time in months, it was enjoyable to go upstairs, a task I have dreaded each night for several months. Both men were pleasant, well-mannered, and informative with the product installed. I’m very satisfied. Thank you so much.
On Nov. 17, 2015, we had a Bruno Stairlift installed in our home, in order to accommodate my 95-year-old mother-in-law who fractured a hip in a fall on June 27. Now, she is able to come up stairs (19 steps) in our home, which she (and we) love!! Daniel did a phenomenal job in the installation (which took place at 2-9 p.m.)!! He only stopped long enough to get a quick bite of supper that we provided. Kudos to your company for your merchandise and service!
We were very satisfied with the installation instructions by your technicians. They were very professional and courteous.
Mike and Daniel were very considerate and respectful during the entire installation of our curved railing and chairlift. They arrived at the expected time and appeared to work efficiently and quickly. We were shown how to operate the chair and we were given time to ride up and down. Before leaving, they made sure the area was neat and tidy. We couldn’t ask for better service! Thank you.
John & Marion B.
Thanks to all that I had the pleasure to deal with from the time I made the inquiry to the completion of installation of the wheelchair ramp I purchased. Everyone was pleasant, well-informed, courteous, and skilled. The process was flawless. Hats off to Daniel Hill and your team. P.S. The wheelchair ramp looks great and very affordable!
The servicemen who installed our new chairlift were professional in every way. They cleaned up before leaving. We appreciated the work they performed for us. We will recommend them in the future.
On Nov. 4, 2015, Daniel and Courtney installed my grab bar and my ramp. Both of them did a superior job on installing these much-needed items. God bless both of them because they worked in the rain. It was really raining and I felt sorry for them. Daniel and Courtney expressed love and compassion in their work and being able to help all people everyday. What a witness. Many thanks to Lisa Hill and Niki who came on Nov. 3, 2015 and discussed in detail exactly what we needed. I LOVE my ramp and grab bar. They are wonderful. Thank you! P.S. It was a pleasure to meet Mike.
I couldn’t be happier with my Bruno Elan Stairlift. It is very easy to operate. The technician that installed it, one Daniel Hill, was very diligent in his work. He was extremely polite and made sure to answer any and all questions that I had with the installation and operation of my stairlift. You can be sure that I will recommend the Bruno Elan to my friends and 101 Mobility. Thank you again.